Client Success Manager

Job Summary

Seeking a remote Client Success Manager, the full-time position will manage complex client inquiries and projects, ensuring prompt resolution and fostering positive client relationships through exceptional service and project coordination.

Key Responsibilities

• Provide phone and ticket support for complex client inquiries, leveraging expertise across multiple subjects
• Lead end-to-end operational execution for client inquiries requiring cross-departmental collaboration
• Monitor project milestones and deliver regular status updates to clients and internal teams

Required Qualifications

• Four years of relevant work experience in payroll, tax operations, or client success
• Proven effectiveness in handling technical payroll, tax, and service-related client requests
• FPC and/or CPP certification preferred
• Demonstrated experience delivering high-touch customer service
• Strong domain knowledge in cloud payroll, tax filings, HR software, and SaaS platforms