Client Success Manager
Job Summary
Guiding transformational change in higher education, the full-time remote Client Success Manager will drive product adoption and customer success by managing relationships, creating success plans, and collaborating with cross-functional teams to enhance client experiences.
Key responsibilities
- Own customer health and success by developing comprehensive success plans aligned with client goals
- Serve as a trusted advisor to customers, translating business processes into measurable ROI and identifying expansion opportunities
- Collaborate with internal teams to resolve customer issues and ensure objectives are met while maintaining detailed records in the CRM system
Required qualifications
- Experience working in or with higher-education institutions in a professional capacity
- Strong familiarity with change management within higher-education environments
- Proven ability to manage relationships across multiple stakeholders in complex organizational structures
- Demonstrated experience driving change management initiatives successfully
- Ability to uncover use cases and map customer requirements to software solutions
Complete Job Description
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