Client Success Manager

Job Summary

To enhance the client experience, the full-time remote Client Success Manager will manage client engagement through proactive outreach, support product adoption, and collaborate with internal teams to drive customer satisfaction and product innovation.

Key responsibilities

• Coordinate a multi-touch outreach program to engage clients through calls, training, and emails
• Serve as the client-facing lead for platform capabilities and new feature adoption post-launch
• Act as a liaison between clients and internal teams to deliver consultative customer success and drive improvements based on client feedback

Required qualifications

• Proven experience in a client success or customer support role, preferably in the insurance or technology industry
• Excellent communication and interpersonal skills to build strong relationships
• Detail-oriented and organized with the ability to manage multiple priorities
• Proactive and results-driven approach to client engagement
• Self-motivated and capable of working independently as well as in a team environment