Client Success Manager

Job Summary

Managing a portfolio of approximately 40 clients, the full-time Client Success Manager will oversee onboarding, campaign launches, and ongoing support in a remote setting while helping to shape the agency's Client Success function.

Key responsibilities

• Lead structured client onboarding and coordinate handoffs from sales to delivery, setting expectations and documenting client goals
• Manage client relationships through scheduled check-ins and maintain accurate CRM records
• Identify at-risk accounts early and coordinate recovery plans to support renewals and retention

Required qualifications

• 1-2 years of relevant experience in client success, account management, or a client-facing agency role
• Exceptional spoken and written English skills for confident client communication
• Strong organizational skills with the ability to manage multiple accounts and competing priorities
• Proactive problem-solving skills and comfort working with distributed teams
• Understanding of basic marketing performance reports and ability to explain next steps to clients