Client Success Manager
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Job Summary
To support a growing healthcare practice, the full-time remote Client Success Manager will lead client experience strategies, manage cross-functional teams, and analyze client feedback to enhance customer engagement and satisfaction.
Key responsibilities
- Lead client experience strategies and initiatives across departments
- Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
- Develop and maintain strong relationships with clients and stakeholders while ensuring compliance with healthcare policies
Required qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field
- Extensive experience in Revenue Cycle Management (RCM) within Emergency Rooms, Ambulatory Surgery Centers, and Hospitals
- Proven experience in customer service, client relations, or project management roles
- Demonstrated success in managing teams or projects focused on client experience
- Experience in the healthcare industry, specifically with the Federal No Surprises Act
Complete Job Description
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