Client Success Manager
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Job Summary
Supporting the management and growth of client relationships, the full-time Client Success Manager will ensure exceptional service delivery by coordinating initiatives, monitoring performance outcomes, and contributing to client satisfaction in a fully remote environment.
Key responsibilities:
- Own the day-to-day management of assigned client accounts, ensuring high responsiveness and service excellence
- Serve as a primary contact for clients, triaging issues and collaborating with internal stakeholders
- Monitor key client performance metrics, identifying trends and escalating issues as needed
Required qualifications:
- Bachelor's degree in business, healthcare administration, public health, or a related field
- 3-5 years of experience in account management, client success, or healthcare operations
- Ability to thrive in a fast-paced, evolving environment
- Experience with CRM or client management tools is a plus
- Strong organizational and project coordination skills
Complete Job Description
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