Client Success Manager
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Job Summary
Owning day-to-day relationships with employer clients, the full-time Client Success Manager will drive client adoption of programs, manage escalations, report on program value, and collaborate cross-functionally to ensure high client satisfaction in a remote environment.
Key responsibilities
- Secure best-practice enrollment communications campaigns to achieve annual enrollment goals
- Ensure 100% client retention with high satisfaction scores (9/10+ NPS)
- Turn clients into advocates for sales references and marketing requests
Required qualifications
- 2+ years of experience in client success management with a large book of business
- Proficient in project management and utilizing tools to monitor deadlines and deliverables
- Ability to craft compelling data-driven insights to influence customer decisions
- Subject matter expertise on products, including functionalities and best practices
- Strategic influence skills to navigate client relationships and internal resource allocation
Complete Job Description
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