Client Success Manager
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Job Summary
Supporting clients within the Managed Security Solutions business unit, the full-time remote Client Success Manager will articulate complex technical outcomes, onboard new clients, and develop key performance indicators to measure client satisfaction.
Key responsibilities
- Brief new clients on operational execution and expected outcomes
- Engage in technical discussions related to cyber threat actor operations
- Provide technical and product support for managed services to encourage client renewals
Required qualifications
- Four-year degree in Cyber Security, Computer Science, Information Systems, or a related field preferred
- CompTIA Security+ Certification or equivalent upon hire preferred
- Familiarity with various SIEM tools (e.g., Splunk, LogRhythm, QRadar)
- Knowledge of the MITRE Attack Framework
- Experience with Client Relationship Management (CRM) software such as Salesforce or ServiceNow
Complete Job Description
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