Client Success Manager

Job Summary

Working remotely in a full-time capacity, the Client Success Manager will manage client relationships post-launch, strategize on site maintenance and enhancements, and ensure timely responses to client requests while collaborating with cross-functional teams.

Key responsibilities

• Serve as the primary point of contact for assigned clients, addressing their needs and providing guidance
• Manage a portfolio of large retainer accounts, ensuring projects stay within budget and scope
• Collaborate with internal teams to solve complex issues and improve client experience

Required qualifications

• Experience in customer service, training, or an account manager role
• Strong communication skills and ability to build collaborative relationships
• Proficiency in managing client expectations and delivering best practices
• Familiarity with ticketing systems and project management tools
• Willingness to seek feedback and continuously improve processes