Client Success Manager
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Job Summary
To support client relationships, the part-time Contract Client Success Manager will manage the onboarding of up to 10 advertisers per month, ensure timely delivery of sponsor requirements, and maintain a customer retention rate of over 75% while working remotely.
Key responsibilities
- Onboard advertisers and address their questions regarding strategy, due dates, and deliverables
- Ensure all sponsor requirements are received, approved, and delivered by deadlines
- Achieve and maintain a customer retention rate of over 75% and a high customer satisfaction score
Required qualifications
- Experience in client management or account management roles
- Familiarity with project management software, preferably Asana
- Knowledge of the fertility industry or digital marketing is a plus
- Ability to work independently and manage multiple client relationships
- Authorization to work in the United States or Canada
Complete Job Description
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