Client Success Manager III
Job Summary
Managing client relationships for a portfolio of utility clients, the full-time salaried Client Success Manager III will drive successful outcomes by overseeing SAP-based managed services, ensuring client satisfaction, retention, and service performance in a 100% remote environment.
Key responsibilities
- Manage a portfolio of strategic utility clients and build trusted advisor relationships with key stakeholders
- Lead support teams and third parties to ensure effective delivery of SAP Managed Services and monitor service performance against SLAs
- Serve as a key escalation resource for service incidents and coordinate communication between clients and delivery teams during critical situations
Required qualifications
- 5-8+ years of experience in Customer Success, Account Management, or Service Delivery
- 5+ years of experience supporting utility clients with knowledge of SAP IS-U and related utility applications
- Strong understanding of managed services delivery and service-level agreements
- Experience managing complex customer relationships and resolving escalated issues
- Proficiency with Microsoft Office applications and customer success platforms
Complete Job Description
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