Client Success Representative
Job Summary
Managing a portfolio of veterinary practice accounts, the full-time Client Success Representative will oversee client onboarding, conduct regular check-ins, and drive product adoption while working remotely.
Key responsibilities
- Act as the main point of contact for veterinary practices, ensuring they receive full value from the Keystone platform
- Lead onboarding and training to help new clients become confident users of the software
- Monitor account health and proactively address risks to protect renewals and prevent churn
Required qualifications
- 2+ years in customer success, account management, or a client-facing role, ideally in a SaaS environment
- Strong relationship-building skills with a genuine drive to help clients succeed
- Organized and proactive, capable of managing multiple accounts and priorities simultaneously
- Ability to quickly learn software and explain it clearly to non-technical users
- Experience with a CRM or customer success platform
Complete Job Description
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