Client Success Specialist
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Job Summary
To support mental health journeys, the full-time Specialist I, Client Success (Retention) will engage with clients who have missed or canceled appointments, providing empathetic guidance and assistance in rebooking and navigating care options in a remote setting.
Key responsibilities
- Conduct live, high-empathy conversations with clients to facilitate rebooking and address concerns about care
- Coach clients through decision-making moments, clarifying platform tools and provider match options
- Document interactions to ensure smooth handoffs to partner teams and identify trends in client engagement
Required qualifications
- 1-3 years of experience in client success, care navigation, inside sales, or mental health services
- Ability to communicate warmly and confidently across various communication channels
- Experience guiding clients through uncertainty and helping them navigate options
- Capacity to manage back-to-back conversations while maintaining a personalized approach
- Commitment to improving access to quality mental healthcare
Complete Job Description
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