Client Success Specialist
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Job Summary
To support client recruitment for clinical trials, the fully remote Client Success Specialist will guide onboarding, monitor enrollment success, and build strong client relationships while ensuring quality and compliance.
Key responsibilities:
- Guide new clients through the onboarding process to ensure confidence in using systems
- Proactively monitor client projects to meet enrollment targets and address roadblocks
- Build strong client relationships to encourage repeat business and referrals
Required qualifications:
- Experience in client-facing roles, preferably in a remote environment
- Strong organizational skills with the ability to manage multiple priorities
- Understanding of data privacy regulations and compliance standards
- Proven ability to build relationships and communicate effectively with clients
- Flexibility to align work hours with US time zones
Complete Job Description
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