Client Success VP
Job Summary
Leading the client experience for SmartSimple, the full-time salaried Client Success VP will oversee Professional Services, Support, and Client Success, ensuring a high-quality delivery model while working remotely.
Key responsibilities
- Own and enhance SmartSimple's client experience across Professional Services, Support, and Client Success
- Manage partner capacity models and pricing strategies to ensure sustainable service offerings
- Unify and lead the implementation of a consultative delivery model for complex client engagements
Required qualifications
- 10+ years of experience in leading enterprise-level Professional Services and Support functions
- Proven track record of developing consultative delivery models for technical products
- Experience collaborating with Sales on large enterprise deals, including delivery commitments
- Expertise in managing complex partner relationships and capacity planning
- Preferred experience in nonprofit or vertical SaaS technology sectors
Complete Job Description
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