Client Support Administrator

Job Summary

To assist with client communications and escalations, the full-time hourly Client Support Administrator will manage workload steps, ensure timely case management, and serve as the primary contact for firm clients in a remote setting.

Key responsibilities:

• Ensure accurate completion of BFKS and Tempo workload steps daily
• Manage internal and client milestones and timelines for allocated cases
• Produce case level reports for client review and escalate pressing timeline issues as necessary

Required qualifications:

• Minimum of 5+ years' experience in the default services industry
• Minimum of 2+ years' experience with BFKS, Tempo, and other client communication portals
• Tech savvy with a willingness to engage actively in tasks
• Team player eager to contribute to the firm's success
• Superior written and verbal communication skills