Client Support Administrator

Job Summary

To support client communications and escalations, the full-time hourly Client Support Administrator will manage internal and client milestones, serve as a primary contact for clients, and ensure accurate completion of workload steps in a remote environment.

Key responsibilities:

• Ensure accurate completion of BFKS and Tempo workload steps daily
• Manage internal and client milestones and timelines for allocated cases
• Produce case level reports for client review and escalate pressing timeline issues as needed

Required qualifications:

• Minimum of 3+ years' experience in the default services industry
• Minimum of 1+ years' experience with BFKS, Tempo, and other client communication portals
• Tech savvy with a willingness to engage in hands-on tasks
• Team player with a desire to contribute to a collaborative environment
• Superior written and verbal communication skills