Client Support Analyst
Job Summary
To deliver high-quality client support, the full-time Client Support Analyst will manage and resolve client support cases remotely, utilizing technical skills and effective communication to ensure a seamless support experience.
Key responsibilities
- Owns client support cases from intake through resolution, ensuring adherence to service level objectives and defined procedures
- Conducts structured troubleshooting and communicates timely updates to clients regarding active cases and outages
- Applies knowledge of the platform and relevant tools to diagnose issues, perform basic configurations, and contribute to documentation and knowledge sharing
Required qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
- 1+ years of experience supporting enterprise B2B SaaS applications in a technical support or similar role
- Ability to query and analyze data using SQL or equivalent database query tools
- Working knowledge of at least one scripting or markup language (e.g., JavaScript, XML) for troubleshooting
- Experience navigating complex SaaS platforms, configurations, and integrations
Complete Job Description
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