Client Support Analyst

Job Summary

To support a growing healthcare IT practice, the part-time Client Support Analyst will facilitate client support services, document inquiries and resolutions, and provide expert assistance in the Revenue Cycle Line of Business while working remotely from Florida, Tennessee, Indiana, or South Carolina.

Key responsibilities:

• Facilitates client support services and documents customer inquiries and resolutions
• Creates positive client experiences by ensuring timely resolution or escalation of issues
• Provides expert support and education within the Revenue Cycle specialty, contributing to knowledge base entries

Required qualifications:

• 1-3 years of experience in a customer support role preferred
• Bachelor's Degree preferred
• Experience with desktop skills and customer support
• Familiarity with root cause and trend analysis
• Working knowledge of Active Directory/NT Account administration preferred