Client Support Analyst
Job Summary
To support client needs, the part-time remote Client Support Analyst will facilitate client support services, document inquiries and resolutions, and create positive client experiences while working flexible shifts across various days.
Key responsibilities
- Facilitates Client Support Services for CereCore clients, ensuring timely resolution of issues
- Documents customer inquiries and resolutions to identify and diagnose issues effectively
- Provides expert support within the Revenue Cycle Line of Business and educates clients as needed
Required qualifications
- 1-3 years of experience preferred
- Bachelor's Degree preferred
- Desktop Skills and Customer Support experience preferred
- Customer service training/experience
- Understanding of IT Infrastructure Library (ITIL) and project management preferred
Complete Job Description
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