Client Support Coordinator

Job Summary

To ensure an exceptional client experience, the temporary remote Client Setup and Support Coordinator will manage user setup and deactivation requests, promote client success through collaboration, and maintain accurate records in CRM systems while adhering to service level agreements.

Key responsibilities:

• Build and maintain a positive client experience through timely communication and proactive follow-up
• Promote client success by managing expectations and ensuring adherence to Service Level Agreements (SLAs)
• Handle user setup and deactivation with precision, maintaining accuracy across all relevant systems

Required qualifications:

• Associate's Degree or equivalent work experience preferred
• Strong technical troubleshooting skills with the ability to explain and resolve issues for clients
• Proven success in dynamic, fast-paced environments, managing multiple tasks
• Excellent customer service and support skills
• Ability to communicate clearly and professionally with clients and internal partners