Client Support Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Leading Community Financial Institutions (CFI) merchant services support operations, the full-time remote Client Support Manager will manage service delivery, associate performance, and operational controls while driving process improvements and enhancing partner communication.
Key responsibilities
- Oversee daily CFI merchant services support operations, including staffing, schedules, and workload distribution
- Conduct performance reviews, coaching, and development of associates to enhance service delivery and issue resolution
- Monitor service levels and operational metrics to identify risks and implement corrective actions
Required qualifications
- 6+ years of experience in operations, client support, or merchant services
- 2+ years of experience managing and developing teams in a customer support environment
- 3+ years of experience managing service levels and escalation processes
- Bachelor's degree in Business Administration, Finance, Operations Management, or a related field
- 2+ years of experience using Microsoft Office tools for reporting and documentation
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
