Client Support Representative

Job Summary

Serving as the first point of contact for client inquiries, the full-time Client Support Representative will respond to requests, resolve issues, and coordinate with internal teams to ensure an exceptional client experience in a fully remote environment.

Key responsibilities

• Promptly answer phone calls and respond to customer emails with professionalism
• Analyze customer issues and determine effective solutions, ensuring timely follow-up for resolution and satisfaction
• Coordinate with team members to provide comprehensive client solutions while maintaining confidentiality and compliance

Required qualifications

• 2+ years of telephone and virtual support service experience
• Experience working with doctors/physicians' practices
• Advanced keyboarding skills and computer navigation abilities
• Basic knowledge of Microsoft Windows and Office
• Ability to work independently in a fast-paced environment with minimal supervision