Client Support Representative
Job Summary
To support a growing personal injury law firm, the full-time Client Support Representative will manage incoming calls, provide clerical support, and maintain communication with clients while working remotely.
Key responsibilities
- Answer, screen, and route incoming calls to the appropriate team member
- Log phone calls and upload documents into the online document management system
- Obtain insurance coverage information and follow up on medical treatment
Required qualifications
- Professional fluency in both English and Spanish
- Experience in plaintiff personal injury law firms
- Background in medical offices or healthcare scheduling
- Familiarity with CRM or case management systems
- Experience in high-volume inbound call centers
Complete Job Description
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