Client Support Representative

Job Summary

To support a growing portfolio of commercial card and accounts payable clients, the full-time Client Support Representative will manage inbound client support calls and tickets, assist with operational reports, and escalate high-priority issues while working remotely.

Key responsibilities

• Support day-to-day client relationships and field questions on the inbound client support phone line
• Handle first-level support requests and maintain accurate client records and issue tracking
• Assist in preparing client-facing materials and document support processes as the team scales

Required qualifications

• Bachelor's degree in Business, Finance, or a related field, or equivalent experience
• 4-6 years in a client-facing customer support role within banking, fintech, or financial services
• Practical understanding of commercial card programs and accounts payable workflows
• Experience handling live support calls with professionalism and calm
• Detail-oriented with strong follow-through on client issues