Client Support Specialist
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Working remotely in a full-time capacity, the Client Support Specialist will serve as the first point of contact for clients seeking mental health care, conducting needs assessments, connecting clients to appropriate resources, and managing inquiries across various communication channels.
Key responsibilities
- Conduct needs assessments and educate clients about services and benefits
- Prioritize client safety and escalate concerns to clinical teams as needed
- Manage a high volume of inquiries through calls, emails, and chats efficiently
Required qualifications
- Minimum 1 year of experience in customer support or high-touch service roles
- Proficiency with Zendesk, Salesforce, or similar tools
- Ability to work flexible hours, including evenings and weekends
- Exceptional writing skills with a warm and friendly tone
- Experience in a healthcare or technology environment is preferred
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,022 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
