Client Support Specialist

Job Summary

To support revenue cycle operations, the full-time Client Support Specialist will focus on medical documentation retrieval, inventory reconciliation, and prebill work queue resolution while working remotely.

Key Responsibilities

• Retrieve and acquire medical documentation from client systems to ensure necessary claim processing
• Assist in compiling and researching client reconciliations, resolving open items, and maintaining performance within established KPIs
• Partner with the Client Delivery team to communicate operational findings and escalate client-impacting issues

Required Qualifications

• High School Diploma or GED required
• 1+ years of experience in healthcare operations, revenue cycle, or document management preferred
• Familiarity with medical claims documentation and payer/provider data processes preferred
• Strong computer proficiency, including MS Office applications (Word, Excel, Outlook)
• Ability to handle large volumes of work while maintaining attention to detail in a fast-paced environment