Client Support Specialist

Job Summary

Serving as a dedicated liaison for premier accounts, the full-time Specialist, Premier will ensure exceptional client experiences through proactive support, timely resolution of complex service issues, and collaboration across departments in a remote setting.

Key responsibilities:

• Act as the daily point of contact for key accounts, addressing inquiries with professionalism and urgency
• Manage and prioritize support needs for assigned accounts, ensuring customer satisfaction and compliance with service level agreements
• Engage customers through proactive outreach to understand their needs and provide tailored solutions

Required qualifications:

• High school diploma or GED required; Associate degree preferred
• 5+ years of experience in customer service, client support, or account management, preferably with premier clients
• Proficiency with CRM systems, including Salesforce or Microsoft Dynamics, and Microsoft Office Suite
• Experience in providing client training and onboarding support
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment