Client Support Specialist

Job Summary

To support a growing client base, the full-time remote Client Support Specialist will address software inquiries, collaborate with internal teams to resolve issues, and maintain product knowledge to ensure client satisfaction.

Key responsibilities

• Professionally address client software questions through various communication channels, prioritizing urgent inquiries
• Collaborate with team members to find solutions, escalate issues, and ensure smooth client handoffs
• Provide training on Foundant software products and contribute to continuous process improvement within the Client Support team

Required qualifications

• At least one year of experience in client or customer service within an IT services company or related industry
• Familiarity with Customer Relationship Management (CRM) software
• Prior experience in finance or accounting, or proficiency with accounting software
• Exceptional client satisfaction-driven approach with keen attention to detail
• Ability to learn new software quickly and adapt to a high-growth environment