Client Support Specialist

Job Summary

Providing relationship-driven support for Community Financial Institutions partners, the full-time Remote Client Support Specialist will manage service inquiries, troubleshoot technical issues, and ensure timely follow-up through various communication channels.

Key responsibilities:

• Serve as the primary service contact for Community Financial Institutions partners, handling inquiries via calls, emails, and case-management tools
• Research and resolve account maintenance and technical support questions while maintaining accurate documentation of all interactions
• Triage requests based on severity and escalate high-impact issues as needed, ensuring compliance with service-level expectations

Required qualifications:

• 2+ years of experience in customer-facing support within a call center, financial services, or comparable environment
• Experience managing customer requests through phone, email, and case-management channels with a focus on documentation and follow-up
• Ability to troubleshoot technical and product-related issues for merchant-service platforms
• Experience using multiple business systems and customer relationship management tools
• High school diploma or higher, or equivalent combination of education and experience