Client Support Specialist
Job Summary
Seeking a dedicated Client Support Specialist to provide first-line support by resolving client issues and mastering ClearGov's software, with responsibilities including content creation for the Support Center, in a remote, full-time role.
Key Responsibilities
- Master ClearGov's software to understand client financial data and stay updated on new features
- Provide first-line support by diagnosing and resolving client issues through various communication channels
- Proactively solve problems and manage client feedback to enhance product offerings
Required Qualifications
- Proven customer service experience across multiple support channels
- Technical aptitude with the ability to quickly learn ClearGov's product suite
- Strong troubleshooting skills and knowledge of when to escalate issues
- Experience with Zendesk and Jira is a plus
- Familiarity with local governments or school districts is advantageous
Complete Job Description
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