Client Support Specialist

Job Summary

To support a growing Telehealth Team, the full-time Client Support Specialist will deliver exceptional customer service by responding to client inquiries, managing support tickets, and maintaining accurate client information in a hybrid work environment.

Key responsibilities:

• Respond to incoming phone calls, emails, and client inquiries in a professional and timely manner
• Manage and process support tickets through Zendesk, including resolving client requests and tracking incidents
• Maintain accurate client information and assist with account management and data entry tasks

Required qualifications:

• High school diploma or GED
• At least 1 year of experience in customer service or client relations
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Ability to learn new software and navigate multiple systems efficiently
• Experience in a call center or client support environment is a plus