Client Support Specialist
Job Summary
To support a growing Telehealth Team, the full-time Client Support Specialist will deliver exceptional customer service, manage client requests through Zendesk, and maintain accurate client information while working in a hybrid environment.
Key responsibilities:
- Respond to client inquiries via phone, email, and voicemails in a professional manner
- Manage and process support tickets, ensuring timely resolution of client requests
- Maintain accurate client records and assist with account management and data entry
Required qualifications:
- High school diploma or GED
- At least 1 year of experience in customer service or operational support
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
- Ability to learn new software and navigate multiple systems efficiently
- Experience in a call center or client support environment is preferred
Complete Job Description
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