Client Support Specialist
Job Summary
To support a growing Telehealth Team, the full-time Client Support Specialist will deliver exceptional customer service, manage client inquiries, and assist with daily operations in a hybrid work environment.
Key responsibilities:
- Respond to incoming client inquiries via phone, email, and other channels in a timely manner
- Manage and process support tickets through Zendesk, addressing various client requests
- Maintain accurate client records and assist with account management and data entry tasks
Required qualifications:
- High school diploma or GED
- At least 1 year of experience in customer service or operational support
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
- Ability to learn new software and navigate multiple systems efficiently
- Strong problem-solving skills with a customer-first approach
Complete Job Description
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