Client Support Specialist
Job Summary
To support a growing Telehealth Team, the full-time Client Support Specialist will deliver exceptional customer service, resolve client requests through Zendesk, and maintain accurate client information in a hybrid work environment.
Key responsibilities:
- Respond to incoming client inquiries via phone, email, and other channels in a professional manner
- Manage and process support tickets, including tracking and reporting incidents based on client needs
- Assist healthcare providers with invoice-related questions and ensure proper maintenance of client medical records
Required qualifications:
- High school diploma or GED
- At least 1 year of experience in customer service or an operational support role
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
- Ability to learn new software and navigate multiple systems efficiently
- Experience in a call center or client support environment is preferred
Complete Job Description
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