Client Support Specialist
Job Summary
To support a growing client base, the full-time Client Support Specialist will manage client requests, resolve issues through a help desk system, and act as a liaison between clients and development teams in a hybrid work environment.
Key responsibilities
- Maintain and respond to support/task tickets in the help desk system
- Own a variety of client requests from start to finish, ensuring stakeholders are updated
- Create and improve internal and external support documentation
Required qualifications
- 3-5 years of experience in software support and/or onboarding services in a SaaS organization
- Expertise in managing support ticket queues and driving timely resolutions
- Knowledge of AI-native support practices and automation tools
- Experience with help desk ticketing systems, issue tracking software, and CRM software
- Ability to work cross-functionally with other teams and manage client data
Complete Job Description
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