Client Support Specialist

Job Summary

Serving as the primary contact for customers, the full-time remote Client Support Specialist will oversee order processing, resolve issues, and drive growth in contract sales through exceptional customer service and proactive account management.

Key responsibilities

• Drive growth of contract sales and service jobs through regular outreach and exceptional customer service
• Manage day-to-day communication and problem resolution for assigned customer locations while adhering to response times
• Maintain expert knowledge of assigned contracts to educate customers on guidelines and restrictions

Required qualifications

• High School Diploma or GED equivalent; military personnel with relevant experience may qualify
• 2 years of experience in a customer service position, preferably supporting government customers
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Strong organizational skills with the ability to manage multiple tasks and adhere to deadlines
• Self-driven with a proactive nature and strong accountability to complete tasks with minimal supervision