Client Support Specialist
Job Summary
Serving as the first line of defense in resolving customer issues, the full-time Client Support Specialist II will manage client communications, document interactions, and escalate unresolved inquiries while working remotely.
Key responsibilities
- Coordinate with internal departments to resolve client issues and ensure follow-through until completion
- Handle inquiries using judgment and basic decision-making authority to address customer concerns
- Assist in developing support delivery strategies and mentor Client Support Specialist I associates
Required qualifications
- Bachelor's degree in a software-related field or equivalent technical experience with a GPA of 3.0 or higher preferred
- Prior Technical Support and/or Customer Service experience required
- Familiarity with credit application, loan, underwriting, and credit scoring processes is a plus
Complete Job Description
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