Client Support Specialist
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Job Summary
To support the Enrichment Edge team, the full-time remote Client Support Specialist will master the Go Icon platform, lead technical implementation for new clients, and drive onboarding and training initiatives while managing up to 10% travel.
Key responsibilities:
- Serve as the Go Icon platform expert, managing features, configuration, and reporting
- Lead technical implementation and onboarding for new clients, ensuring data validation and risk management
- Deliver end-user training and develop training materials to enhance client engagement from day one
Required qualifications:
- Associate's degree in IT, hospitality, healthcare, therapeutic recreation, or a related field
- Minimum of two years of experience in tech onboarding, software training, or customer success/service
- Hands-on experience with administering or supporting a SaaS platform, preferably Go Icon
- Proven ability to train non-technical users and explain technology in simple terms
- Strong project management skills with experience managing multiple client implementations simultaneously
Complete Job Description
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