Client Support Specialist
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Job Summary
Providing essential client support in a full-time remote capacity, the Client Support Specialist will manage client interactions through ticketing, phone, and chat channels to educate, troubleshoot issues, and implement solutions while escalating complex matters as needed.
Key responsibilities
- Support clients via ticketing, phone, chat, and social media channels in a timely manner
- Stay updated on new product features and improvements, as well as web trends
- Provide training, best practices, and implementation assistance across the Content Management System and suite of products
Required qualifications
- Associate's or Bachelor's degree preferred, or commensurate experience
- Entry-level experience with websites built via content management systems preferred
- Prior customer service or technical support experience preferred (minimum 2-4 years)
- Experience with support desk software (Zendesk preferred)
- Ability to multitask and maintain patience in challenging situations
Complete Job Description
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