Client Support Specialist
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Job Summary
Joining a growing client support team, the full-time Client Support Specialist will serve as the first point of contact for traders, addressing account inquiries, explaining market operations, and resolving issues through Intercom in a remote setting.
Key responsibilities
- Handle client inquiries via Intercom chat, email, and tickets with accurate written responses
- Assist clients with account setup, verification, funding, and navigating the platform
- Explain prediction market mechanics, including contract structures and settlement processes
Required qualifications
- Experience in customer service, preferably in financial services or a similar client-facing environment
- Working knowledge of sports betting, prediction markets, or event-based trading
- Hands-on experience with the Intercom help desk system
- Knowledge of margin, settlement, and KYC/AML documentation
- Ability to maintain composure and accuracy during high ticket volumes
Complete Job Description
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