Client Support Specialist
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Job Summary
Detail-oriented and accountable, the full-time Client Support Specialist will manage support tickets, troubleshoot technical issues, and collaborate with internal teams in a remote environment focused on enhancing client satisfaction.
Key responsibilities
- Manage inbound support tickets through Zendesk and troubleshoot client-reported technical issues
- Document troubleshooting steps and findings while communicating professionally with clients during high-pressure situations
- Identify trends and process improvement opportunities while collaborating with various internal teams
Required qualifications
- 2+ years of technical troubleshooting or technical support experience
- Experience working in a ticket-based support environment
- Strong written communication skills with the ability to explain technical concepts to non-technical users
- Experience managing multiple support cases simultaneously
- Ability to work independently in a remote environment with strong organizational skills
Complete Job Description
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