Client Support Specialist
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Job Summary
Detail-oriented and highly motivated, the full-time Client Support Specialist in Billing will manage client queries related to billing, coordinate with internal teams, and troubleshoot account issues while working remotely.
Key responsibilities
- Act as a billing liaison between clients and the company, resolving customer queries via phone and email while meeting productivity goals
- Follow up on returned claims and keep clients informed of billing and payment status
- Collaborate with internal billing teams and customer success to resolve client cases and improve the client/provider experience
Required qualifications
- 1+ years of experience in healthcare billing customer service
- Experience in a medical billing setting, including bank reconciliation and payment posting
- Familiarity with reading and understanding Explanation of Benefits (EOBs)
- Experience with Zendesk, Salesforce, and/or JIRA is a plus
- Excellent attention to detail
Complete Job Description
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