Client Support Specialist II

Job Summary

To support a dynamic Telehealth team, the full-time Client Support Specialist II will provide advanced operational and technical support to clients, manage data integrity, and lead client implementations while working in a hybrid or remote environment.

Key responsibilities:

• Lead advanced client implementations and account configurations, including onboarding and customized system setups
• Format, validate, import, and maintain client and medical network data to ensure accuracy and integrity
• Partner with clients and internal teams to troubleshoot implementation issues and identify effective solutions

Required qualifications:

• Associate degree or equivalent experience
• 5+ years of operational, customer service, or client relations experience OR 2+ years of client implementation/onboarding experience
• Advanced Microsoft Excel skills and proficiency with Microsoft Office
• Ability to learn and work effectively within multiple software platforms and web-based tools
• Comfortable communicating directly with clients through phone and email