Client Support Specialist II

Job Summary

To support the Telehealth team, the full-time Client Support Specialist II will provide operational and technical support to clients, manage complex implementations and data management, and collaborate with internal teams to ensure exceptional service delivery.

Key responsibilities:

• Lead advanced client implementations and account configurations, including onboarding and customized setups
• Format, validate, import, and maintain client and medical network data, ensuring accuracy and integrity
• Partner with clients and internal teams to troubleshoot issues and manage complex system requirements

Required qualifications:

• Associate degree or equivalent experience
• 5+ years of operational, customer service, or client relations experience OR 2+ years of client implementation/onboarding experience
• Advanced Microsoft Excel skills and proficiency with Microsoft Office
• Ability to learn and work effectively within multiple software platforms and web-based tools
• Comfortable communicating directly with clients through phone and email