Client Support Supervisor
Job Summary
Leading a team of client support representatives, the full-time remote Client Support Supervisor will develop staff, drive performance, and ensure quality service delivery while achieving success metrics.
Key responsibilities
- Lead and develop client support representatives, providing feedback and conducting performance reviews to maximize team effectiveness
- Monitor team performance and staffing levels, reporting on production and quality metrics while implementing corrective action plans as needed
- Collaborate with cross-departmental teams to resolve escalated support tickets and enhance departmental policies and procedures
Required qualifications
- Bachelor's degree from a four-year college or university
- At least 2+ years of experience managing and developing contact center support representatives, preferably in a telehealth environment
- Experience with CRM tools such as Zendesk and project management software
- Proven leadership skills, including coaching and staffing
- Strong organizational and project management abilities
Complete Job Description
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