Client Support Technician
Job Summary
As a full-time remote Client Support Technician, the successful candidate will provide expert assistance to customers using document management and eForms solutions, troubleshooting complex issues, and ensuring a positive user experience.
Key responsibilities
- Provide professional and timely support for Softdocs products through various communication channels
- Document issues and resolutions accurately in the support system while managing multiple cases effectively
- Collaborate with internal teams to resolve complex issues and stay current on product updates
Required qualifications
- Bachelor's or Associate's degree in Computer Science, Information Systems, or related field, or equivalent experience
- 2+ years of experience in IT, technical support, or a related technical field
- 2+ years of customer service or client-facing experience
- Knowledge of Microsoft SQL Server or a comparable database
- Familiarity with HTML, CSS, and JavaScript
Complete Job Description
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