Client Technology Specialist

Job Summary

Seeking a full-time Client Technology Specialist to work remotely, who will manage technical onboarding, troubleshoot client issues across Microsoft 365 and endpoint devices, and collaborate with automation and engineering teams to enhance service delivery.

Key responsibilities

• Serve as the primary technical contact for assigned clients, resolving Level 2 issues and communicating effectively about changes and recommendations
• Lead technical client onboarding and manage user lifecycle processes, ensuring smooth access and security configurations
• Proactively identify risks in client environments and uphold security compliance while documenting and improving service workflows

Required qualifications

• 3-5 years of experience in IT support or managed services, with at least 2 years at a Level 2 or escalation level
• Strong knowledge of Microsoft 365 administration, including Entra ID, Intune, and Exchange Online
• Experience with AI assistants in technical troubleshooting and a comfort level with scripting, preferably PowerShell
• Proficient in onboarding clients and managing user access at scale
• Familiarity with security fundamentals such as MFA and endpoint encryption