Clinic Support Specialist

Job Summary

To support a growing telehealth practice, the full-time remote Clinic Support Specialist will provide clinical support, manage patient interactions, and ensure efficient scheduling and documentation while working collaboratively with the care team.

Key responsibilities

• Answer inbound calls and triage patient inquiries, ensuring a supportive experience
• Engage patients virtually, documenting their medical history and coordinating their care needs
• Manage appointment scheduling, cancellation requests, and follow-up tasks to promote patient retention

Required qualifications

• 1-3 years of experience as a certified Medical Assistant or in an addiction treatment patient services role
• Understanding of the AUD/SUD population and the challenges they face
• Familiarity with online systems and technology, including EMR and CRM systems
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment
• Ability to work independently with minimal supervision while maintaining a high level of professionalism