Clinical Applications Support Specialist

Job Summary

Working third shift in a hybrid remote capacity, the full-time Clinical Applications Support Specialist will manage the technical, operational, and clinical workflow of the Distributed Radiology environment, ensuring high service levels to physicians, hospital clients, and patients.

Key responsibilities:

• Resolve missing images, reports, and exam notes while providing report information via phone and fax
• Assist in training new and existing Distributed Radiology users and monitor workflow, infrastructure, and connectivity issues
• Log, track, and resolve issues using the Helpdesk ticketing system and perform preventative maintenance on workstations

Required qualifications:

• Associate's degree with a minimum of one year of experience in Customer Service, Radiology, or Information Technology
• Proficiency in Microsoft Outlook, Word, and Excel; prior knowledge of the PACS system is highly preferred
• Must be located within 1 hour of Grand Rapids, Michigan